James Gwee at RS Santo Barromeus, Bandung
September 17, 2009
James Gwee at RS Santo Barromeus, Bandung…. Scheduled for 2 hours… But we enjoyed it so much we added another 1 hour !
“Delivering WORLD CLASS Service -
Pro-active Service With A Smile” - attended by more than 200 heads of departments, nurses, susters. The directors were there to lend their full support and positive endorsement. Even the people from Security Department attended ! Fantastic !
The message was “The Rules Have Changed”. Other important messages that seemed to relevant were “Customer’s Needs Keep Changing”, “Who Do You Define as Customers ?”, “Focus Your Marketing Communication on Your Right Target Market”…. And especially “Customer Service means EXCEED Your Customer’s Expectations”. The piont that everyone seemed to relate to was “Customer Service is Not Only Smiles. Customer Service is SYSTEM”.
Then we watched a video on “How to Create a Place Where People Where People Love To Work Happily”. Only 20minutes of video, but everyone was excited.
3 hours just flew past… Time too stop… Too soon… Still so much more to cover… But hope to cotinue next time soon….
To my new friends, the management, staff and susters of Perkumpulan Perhimpunan Santo Borromeus, THANK YOU and keep SERVING WITH A SMILE - from your HEART !
God Bless You all….
See you in Jakarta
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